THE SYMTRAIN SOLUTION

SymTrain simplifies the different stages of an agent's lifecycle through automated practice sessions, providing real-time feedback and reducing the need for lengthy training and resources.

LEARN HOW

The Quickest Sym Creation in the Market

Training contact center employees has grown more challenging over time. Frequently, new hires are thrust into their positions with insufficient assistance and infrequent evaluations of their training exercises. This method leaves fresh recruits to acquire their skills on the fly while interacting with actual customers, leading to dissatisfaction and elevated attrition rates for operations.

To confront these difficulties, SymTrain provides a solution that streamlines the process of pre hire assessment, onboarding, and coaching employees. This is achieved through automated practice sessions that mirror real-world situations. Such an approach enables prompt performance feedback and diminishes the necessity for extensive training periods and resources.

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AI Coaching Solutions That Fit Your Every Need

Let your agents practice with realistic, AI-driven scenarios that mirror real customer interactions. They’ll sharpen their skills, make fewer mistakes, and gain confidence faster.

Speed to Proficiency

Cut training time by 50-70%, getting agents job-ready in record time.

Interactive Learning

Audio, Chat, Visual, or a combination of simulation types that boosts agent performance by 4-7%.

Post-Call Feedback

Agents will know exactly where to improve with our scoring system, including our Sym Accuracy Score.

Faster, Smarter On-Boarding

Say goodbye to lengthy, repetitive onboarding. Cut onboarding time in half.

No Nesting Required: Peak performance without the nesting stage.
Personalized Learning: Custom training paths for each agent’s skill set.
50% Faster Ramp-Up: Reduce the time to reach peak productivity.

SymTrain Provides a Solution for Every Use Case

Pre-Hire Assesment

SymTrain has significantly improved the hiring process. Hiring managers can now assess three times as many candidates compared to traditional methods. New hires are able to grasp fundamental concepts within the first days instead of the usual four weeks.

On-Boarding

SymTrain’s approach to onboarding eradicates the need for repetitive procedures, ensuring that agents are engaged at their specific level of expertise. It recognizes their experience, making it an ideal solution for efficient onboarding.

Coaching

SymTrain’s differentiator lies in the level of understanding shown towards agents. Rather than treating them as if they lack the basics, coaching with SymTrain acknowledges their existing knowledge and skills, looking to improve them.

Optimize the entire agent life cycle

INCLUDING PRE-HIRING, ONBOARDING AND AI COACHING!

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