The risk of errors, the cost of coaching, and the struggle to deliver instant results can really take a toll on resources, manpower, and budget.
As contact centers evolve, agent sharpness is vital. SymTrain’s AI coaching analyzes call data to deliver targeted, effective coaching, keeping your team ahead of the curve.
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Save time and cut costs while scaling coaching across your entire operation. Boosting agent performance through consistent feedback and widespread, targeted coaching is what SymTrain is all about. It’s our promise to you!
We focus on three main areas:
Pre-Hire Assesment
New-Hire Training
SymTrain enables an effective onboarding experience since it empowers new hires to attain confidence and proficiency 50% faster.
Coaching
SymTrain leverages data-driven coaching created and based on successful agent calls, automatically improving agent performance by 7-9%.
For every hour your team spends with SymTrain, you're saving $250 in resource costs on planning and delivering coaching. Plus, your agents hit proficiency faster and start shining in no time. That means big monthly savings—up to $500 per agent—while freeing up managers to focus on what matters.
SymTrain doesn’t just save time; it’s a game-changer for ROI, making your team more efficient and seriously effective.
SymTrain automates training and coaching using AI-powered simulations, reducing the time required for initial training and ongoing coaching. Agents can complete training modules in half the time, allowing them to handle more calls and increase productivity.
By automating the training process, SymTrain reduces the need for extensive human involvement, resulting in substantial cost savings for the organization.
SymTrain provides standardized training modules and consistent feedback, ensuring all agents receive the same high-quality training, maintaining consistent performance across the team.
Utilizing comprehensive scoring metrics, SymTrain offers detailed, objective assessments of agent skills. This data-driven approach, combined with real-time feedback, enables precise identification of areas for improvement and immediate adjustments to maintain high performance.
SymTrain offers interactive, simulation-based training that is more engaging for agents. This approach improves agent retention, job satisfaction, and equips agents with the skills and confidence needed to excel in real-world scenarios.
Read What Our Satisfied Customers Have to Say About Their Experience with SymTrain
Discover the latest news, updates, and trends in automated role-play and how AI Coaching can help skyrocket your agents' performance
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