BRING EFFICIENCY TO YOUR HEALTHCARE SERVICE

The best healthcare organizations are harnessing the innovative power of SymTrain’s AI Coaching for contact center agents. Whether you are in HealthTech, Pharma, Digital Health, a provider, or payer, SymTrain’s scenarios are tailored to meet your specific needs.

LEARN HOW AGENTS ARE ACHIEVING EMPATHY AND STRONGER CONNECTIONS

Is This Affecting Your Healthcare Operations?

Rapid Regulatory Changes

Contact centers frequently struggle with high attrition rates due to the demanding nature of the job. Repetitive tasks, intense performance pressure, and relatively low job satisfaction can lead to frequent agent attrition, which requires constant recruitment and training efforts.

Handling Sensitive Patient Information

Companies struggle with providing comprehensive training and onboarding programs for new agents. This can result in ill-prepared agents to handle customer inquiries and meet quality standards, leading to lower customer satisfaction and increased errors.

Multiple Technology Integration

Agents in professional services often work with various complex software applications and systems. The lack of adequate system knowledge can impede an agent’s ability to deliver effective service, leading to customer dissatisfaction.

Explore the critical factors and trends that are shaping the healthcare contact center industry's future

Read Deloitte's Outlook

Equip Your Agents for Diverse Service Excellence

Medical Claims Processing

Agents practice from day one how to verify medical claims, how to submit claims to insurance payers and how to negotiate payment with real patients.

Patient Access

Agents can learn to work with a patient-centric approach, optimizing patient access and reducing handle time without compromising service excellence.

Medical Billing

Agents that practice with automated role plays are able to manage and collect payments for medical services and recover outstanding patient balances.

Appointment Scheduling

Agents master booking patient appointments and scheduling effectively, not to mention giving call backs to patients who miss their appointment.

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Satisfied Members and Patients Across the Board

SymTrain delivers significant benefits to healthcare contact centers, including a 3-6% decrease in operating costs and 50% reduction in onboarding time. These outcomes translate into substantial savings of thousands of dollars per agent on a monthly basis.

Train for success with SymTrain!

Provide Timely Feedback

  • Start to convert those upsell and retention opportunities with real-time feedback for both new hires and tenure agents.

Engage Your Agents

  • Achieve lower attrition rates and efficiency to stop agents from leaving in the crucial 1st 90 days by building their confidence and competence.

Permanent Upskilling

  • Leverage AI-driven 100% customizable automated role-play to target those specific behaviors that agents need to change the most.

Enhance Agent Proficiency, Empathy, and Quality Scores

Greater Understanding of Patients and Members

SymTrain offers a comprehensive training solution that equips agents with the tools, techniques, and insights needed to develop a deep understanding of patients. Companies report that new agents show an 11% higher rating in ownership.

Train Empathetic Agents in Half the Time

SymTrain fosters greater empathy and effective communication among agents. Companies report that new agents that train with SymTrain are able to achieve a 7% higher ratings in empathy.

Real Time Training for Top Health Agents

Create an efficient patient service strategy that balances customer demands and operational excellence by driving real time simulations.

Get Higher Quality Scores

Equip your agents with the necessary knowledge and training consistency to provide outstanding patient experiences that result in CSAT score improvements by a margin of 12-15%.

KEEP PACE WITH PATIENT EXPECTATIONS

DESIGN AND BUILD SIMULATIONS YOURSELF WITH SYMTRAIN!

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