SYMTRAIN PAYS FOR ITSELF WITH RESULTS
The SymTrain platform delivers measured value to call centers in a variety of industries and across many business functions, including sales, support, and collections. In these case studies, see how our customers enjoy ROIs ranging from 3x to over 10x, and often realize those benefits in months, not years.
Lean Solutions Group
By partnering with SymTrain, Lean Solutions Group cut training costs significantly and introduced Training as a Service (TaaS) to their customers.
Etech
Etech revolutionized emergency response training by cutting onboarding time from three days to under one day.
BPO Reduced Attrition by 30%
BPO managed to reduce the attrition rate from 35% to 8% in the first 90 days with SymTrain.
AT&T BPO
AT&T BPO Reduced the time it took for agents to “grasp concepts” from weeks to days.
Leading BPO
A business development outsourcing company, experienced 100% improvement in their reps’ time to proficiency using SymTrain’s simulated role-play.
Insurance Industry
SymTrain’s automated coaching and role-play solution reduced nesting requirements for a customer in the insurance industry by 50%!
SalonScripts
SymTrain automated role-play and coaching helped SalonScripts solve their “biggest operational issue.”
NTG (Nolan Transportation Group)
Learn how SymTrain helped NTG (Nolan Transportation Group) reduce training time from weeks to days