INCREASE YOUR CSAT SCORES BY 12-15%
Agents need to master communication skills quickly to handle any customer challenge effortlessly. Elevate your team's performance with SymTrain's innovative AI Coaching.
Check Out the Biggest Industry Challenges
High Attrition Rates
Contact centers frequently struggle with high attrition rates due to the demanding nature of the job. Repetitive tasks, intense performance pressure, and relatively low job satisfaction can lead to frequent agent attrition, which requires constant recruitment and training efforts.
Inadequate Training & On-Boarding
Companies struggle with providing comprehensive training and onboarding programs for new agents. This can result in ill-prepared agents to handle customer inquiries and meet quality standards, leading to lower customer satisfaction and increased errors.
Coaching
Agents in professional services often work with various complex software applications and systems. The lack of adequate system knowledge can impede an agent’s ability to deliver effective service, leading to customer dissatisfaction.
Transform Your Agents into World-Class Performers
While different companies that offer professional, business or field services, may direct to different customer profiles, there’s not one client that would say no to a class full of top performers.
Train for success with SymTrain!
Critical Thinking
Have your agents analyzing, evaluating, and reasoning for informed decision-making with automated role-play.
Strong Soft Skills
SymTrain empowers those non-technical abilities that agents need to practice thoroughly to face live customers.
Permanent Upskilling
With SymTrain you guarantee the continuous update of your training program for enduring account growth.
Reduce Your Retraining Expenses by 50% in 6-9 months
Skyrocket your BPO’s performance and profitability with SymTrain’s Partner Program! Reduce costs, hire faster, and boost agent success with our industry-leading AI coaching.
Join us and turn your investment into a revenue generator.
Want more comprehensive insights from digital approaches, leveraging AI, analytics, and machine learning in the BPO Industry?
Shortening the Training Window
Following SymTrain’s implementation trainers have successfully reduced the training cycle by three days, making it a few days process, and the attrition rate has dramatically decreased for many of our clients, in some cases with only three new hires lost in 30 days compared to the projected eight.
In other cases, SymTrain has been able to hire up to 800 agents and get them ready to take calls within 24 hours, thanks to a groundbreaking approach to emergency response training.
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